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Can't log in (Hash Salt)

started by on Mar 29, 2017 – Last touched: Apr 05, 2017

Mar 29, 2017 20:04    

I am unable to log in from ?disp=login page.

Error: could not get hash Salt from server. Please contact the site admin and check the browser and server error logs. (error: )

I can log in using the "standard login form".

Please advise

thanks
Vincent

Apr 01, 2017 02:11

What skin, what skin version & what b2evo version are you using?

Apr 01, 2017 02:41

b2evolution 6.8.8-stable

Skin was created from bootstrap blog

Apr 02, 2017 00:40

Does it work if you switch back to Bootstrap Blog Skin?

Apr 02, 2017 01:43

It doesn't matter what skin I choose. Same error

It's actually a browser popup. "Error: could not get hash Salt from server. Please contact the site admin and check the browser and server error logs. (error: )"

As mentioned, when using the standard form, I can log in. Only from ?disp=login page it gets the error.

Apr 04, 2017 12:31

I get this problem too, with Asevo on 6.8.8

It happens when I restart the computer in the morning for some reason/

Apr 04, 2017 13:46

I get the same problem too. Got it in at least the last 3 releases. The only way I "resolved" it was by clearing the browser cache (cookies).

Used a custom skin, but found it even if I switched to other skins:

Apr 04, 2017 18:49

I've got my setting in FF to clear everything when I close the browser -- cooking, browsing and form history and so on -- but that doesn't solve it for me.

Ha ha...."cookies" I mean :) Although cookies do require cooking.

Apr 04, 2017 19:56

That's different than my error. Mine is a browser popup (on any browser) and only on the ?disp=login page.

"Error: could not get hash Salt from server. Please contact the site admin and check the browser and server error logs. (error: )

(I can log in using the "standard login form)

Apr 05, 2017 00:28

What is the difference between the standard form the other way that you're having difficulty with?

Say if I notice a typo in a blog entry I have posted. I can't get to backoffice to correct it, neither via the login link at the top right of my blog, nor by clicking on the "Edit" link at the top of the post, unless I reset my password. Then, I will be let in. But if I hibernate or turn off my computer I know it will block me out the next time I try to log in. I've had to reset my password twice today.

It's interesting you say that you've had this problem in the last three releases. I wonder whether it might be worthwhile going back to 6.7.

Apr 05, 2017 01:16

Please share your login screen URLs with us. We CANNOT help you without looking at your live website.

Apr 05, 2017 01:21

Looks like I resolved my problem.

It was an http vs https issue. Sorry about that. But others here have a different issue.

Apr 05, 2017 10:27

Hang on -- I might have found it. It could be an incorrect / misdirected baseurl.

I'm in the middle of some work at the moment but when I can I'll close the computer down and restart it and see if the password holds.


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