Mail not sending for new user registration

1 pyjamaslug Jul 07, 2016 21:38

Using 6.7.4 stable

I have a working email setup (works both with mail() and with remote SMTP setup) but when I try to register a new user, it reports an error and suggests mail is not set up on my server. (shown in first screenshot below)

If I log out, log back in as admin and go to the back office and test the email settings, it works (screenshot #2) and then I confirm reciept of the actual email (screenshot #3; yes, there is a headers problem there as well but I'll save that for another time)

2 pyjamaslug Jul 07, 2016 21:41

3 fplanque Jul 08, 2016 00:34

On your second screenshot, if you click on the "Sent" tab, what do you see? Does b2evolution try to send to activation email (and maybe provide more info about the error)?

Also, is there additional info in the system log: http://b2evolution.net/man/back-office-reference/system/system-log-tab/ ?

4 pyjamaslug Jul 08, 2016 00:38

5 pyjamaslug Jul 08, 2016 00:41

6 pyjamaslug Jul 08, 2016 00:57

7 fplanque Jul 08, 2016 02:05

OK, the email send log is interesting. Actually, any email that b2evolution tries to send results in an error, EXCEPT for the test emails.

I believe your web host doesn't like it when we specify a return address with -r. Please see section 4 on this page: http://b2evolution.net/man/email-notifications-don-t-work

8 pyjamaslug Jul 08, 2016 02:14

bingo!

$sendmail_additional_params = '-f $return-address$';

works!

It also fixed the date: field, which had been set to zero somewhere in the process.

9 fplanque Jul 08, 2016 02:16

Also, on your SMTP Gateway screenshot, can you please show the settings you have below where you cropped the screenshot. A complete screenshot would help. Especially: do you have an SMTP gateway configured?

10 pyjamaslug Jul 08, 2016 02:22

Here it is: I was unable to get it to work using SSL but will try that again with the new setting in _advanced.php

11 fplanque Jul 08, 2016 02:29

ok, cool. Please let us document who is requiring what email params.

Who is your webhost? (or, in case you know: what flavor of Linux / mail server are you using?)

12 pyjamaslug Jul 08, 2016 02:42

Its a .htm file, actually

Attachments:

phpinfo_.htm.txt (94 KB)

13 pyjamaslug Jul 08, 2016 02:50

My provider is ICDSoft.com

14 fplanque Jul 08, 2016 15:47

Note that the test email worked because you configured an external SMTP server that seemed to accept the -r param whereas all you other emails were sent through PHP/the local server (since you have "Regular PHP mail function" selected as "primary email service")

15 pyjamaslug Jul 11, 2016 08:53

That can't be true as I switched between the two modes several times and got the same result. I would speculate there is something down in the test code which modifies the send parameters.

16 fplanque Jul 12, 2016 01:44

Make a test email send with "send through PHP" enabled and -r in your config; you will see it fail.

To make it easier we'll have more test options in b2evo 6.8.

17 fplanque Jul 12, 2016 03:30

Additionally, 6.8 will allow to configure -r vs -f directly from the backoffice, with immediate ability to test.

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