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[6.10.3] Can I retrieve a comment wrongly rejected for spam?

Started by on Jun 12, 2019 – Contents updated: Jun 12, 2019

Jun 12, 2019 00:10    

A good commenter I want to keep on side is getting comments rejected for spam. Do rejected comments go anywhere? Could I retrieve it and post it on her behalf?

Exact b2evolution version number :6.10.3
Name of your webhost :tsohost.com

Jun 12, 2019 01:12

Hello,

The following frequent issues seem to apply to your support request: (This is a semi-automated response):

  • The description of your issue is too vague: what antispam mechanism "rejected" the comment? What do you mean exactly by "rejected" ?
  • You did not provide a screenshot (as requested for support)
  • Missing URL to reproduce the problem

Jun 12, 2019 19:33

By "rejected", I mean that my commenter receives a message saying that her comment has been rejected because it appears to be spam. The comment then does not appear on my blog.

Providing a screenshot is useless because there is literally nothing to be seen, since the comment does not appear there. The URL is <a href="https://loobynet.co.uk/">https://loobynet.co.uk/</a> but as the comment does not appear there I'm not sure how useful this information will be.

Jun 12, 2019 22:29

The screenshot would be the exact error message at the time she posts the comment.

Does she have a copy of the comment?

I suppose tit was refused because it contains a word from your antispam blacklist.

One thing you could do, if you want to avoid this, is turn off your antispam blacklist. Or check which terms it contains.


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