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whois in Analytics is not working

Started by on Oct 19, 2018 – Contents updated: Jun 21, 2019

Oct 19, 2018 14:05    

Hello,

in 6.10.3 there is a new feature in Analytics, which should allow to look for an IP in Whois. But this feature does not really work for me and I found no information towards this feature in the manuals or demo-sites.
Is it necessary to load an additional plugin (I did not find one), or …

Here are some screenshots:

Oct 21, 2018 00:01

I guess the whois port is blocked on your server.

You should see it working on the demo server.

Oct 22, 2018 13:36

@fplanque thx. My hoster had blocked this domain. Should have checked this before opening this thread. Sry.

Oct 25, 2018 09:37

@fplanque
We set the following domains on the whitelist:
arin.net
whois.arin.net
maxmind.com
whois.com
whois.net
geolite.maxmind.com
whois.nic.uk
whois-check.ausregistry.net.au
whois.ripe.net
whois.isoc.org.il
nominet.org.uk
whois.nic.uk
whois.apnic.net
whois.tucows.com

But the whois lookup does not work.
Does the whois lookup other ports than Port 80 oder 443?

Could you please tell me, what domains are involved for that lookup by &action=whois ?

(BTW: Markdown did not work for this post, so I could not use codespan)

Oct 30, 2018 22:30

It depends on the TLD. There are dozens of domains.

It is a 3rd party library. Look into /inc/_ext/phpwhois/.

Jun 14, 2019 12:20

@fplanque now the IP lookup stopped working also in a second instace, running on another webhoster' without blocked domains. I switched to arin.net. So do I have to register and place a key somewhere in b2e to get it working again?

6.10.8

Jun 14, 2019 14:24

No key or anything.

"Connection Failed" is an issue between your server and the whois server. You need to enquire with your web hosting support teams as to why you cannot connect. You may also try to manually query from the command line on your server.

Or maybe you make too many such requests and you are being rate-limited by the whois server?

Also, the following frequent issues seem to apply to your support request: (This is a semi-automated response):

  • You did not provide the Name / URL of your webhost (as requested for support + we want to catalog common hosts vs commons issues)
  • This seems to be an issue specific to your server setup. We cannot reproduce this easily.
  • We sincerely hope you get help from the community on these forums but the dev team cannot investigate this in the realm of free support.

Jun 14, 2019 21:24

HI @saunders

Not much help here as I have not enabled hits on my v 6.* but I have no problems on v 7.0.0
Host :: krystal.co.uk


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