Please try typing a comment with her email in your blog and make a screenshot of the error message ( or at least copy/paste the very very very exact error message ).

Is there a special char in the email address?

Her address works fine when I put it in -- it's just that she can't post from her computer. I also had another reader report the same problem last night, from an ntlworld.com address.

Neither of them are au fait with making screenshots but I'll do my best to get any error messages from them.

My hotmail friends reports this error message:

Cannot post comment, please correct these errors:Supplied email address is invalid.Supplied website address is invalid: URL not allowed[Back to comment editing]

We can't help without knowing which email and which URL generated these error messages.

Especially if you can't reproduce the problem yourself.

Her address is [her nickname]@hotmail.com. It uses Latin characters only, no diacritical marks or special cahracters.

She's trying to enter her website URL, which (mangled to avoid search engines here) is http://suzy[not_this_bit]southwold.blogspot.co.uk/

and what's your blog so we can try it?

http://looby[not_this_bit]net.co.uk/

@loobyloo turning the debug mode on will give you the information about which blacklisted word is blocking the comment.

I sent a couple of test comments using your data and didn't get the error. While we are not able to consistently reproduce the error, there is no more option than try to coordinate with the user to enable debugging and get the full error message.

If that's not possible, another option is making a temporal change to the antispam check script in order to show the full error message instead of only the "URL not allowed" message. In order to do that, and as you are using v3.3.3, you can go to the file inc/_core/_url.funcs.php and locate this section around line 179:

				return $verbose
				? sprintf( T_('URL "%s" not allowed: blacklisted word "%s".'), htmlspecialchars($url), $block )
				: T_('URL not allowed');

and replace it with:

				return $verbose
				? sprintf( T_('URL "%s" not allowed: blacklisted word "%s".'), htmlspecialchars($url), $block )
				: sprintf( T_('URL "%s" not allowed: blacklisted word "%s".'), htmlspecialchars($url), $block );

Just remember to rollback this change after getting the info.

Regards!

Thank you! I'll let you know how we get on.