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After Login Forced to Login Again to View Profile

Started by on Sep 15, 2019 – Contents updated: Sep 24, 2019

Sep 15, 2019 10:28    

Hello

I got a push reminder: "We haven't seen you on *** for months". Following the invitation to login (see screenshot) the login page of that collection is called, that was set for login and registry. After login I was not redirected to that collection I am registered. So normally the user may not know where she is and what's about. If she remembers the collection she had registered for and calls this collection she must login again, to access. (What has become of the login before?)
Another approach: If she tries to find out where she is registered for and tries to call the profile (See screenschot), than the same happens. She gets the response, that she is not logged in.
That may be very frustrating for users.

I don't think that this behavior is caused by using a subdomain for that collection, the user has been registered.

Hope there is a solution
Thanks and Regards, Will

Here are the screenshots:
After Login Forced to Login Again to View Profile

Sep 24, 2019 00:08

Hello,

The following frequent issues seem to apply to your support request: (This is a semi-automated response):

  • Screenshot is missing URLs
  • Change of domain is the likely cause of being logged out (in part 4 of screenshot)

You need to inspect cookies to see if the session cookie is restricted to a specific domain/subdomain.


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